We have a small number of items available for immediate delivery. Most of our items are made to order with a minimum lead time of 3-4 weeks for soft furnishings. If you are after something ASAP, get in touch and we can send you details of pieces that are available for immediate delivery.
I have made a purchase, what's next?
All of our products are made to order unless stated otherwise. Once you have made your purchase, an email will be sent to you confirming details of your items, prior to production commencing. Please take time to read all details are correct. Once production is underway we are unable to make changes to your order.
If you have purchased an item that is available in stock, we will let you know. In this case, it is your lucky day and it will be sent out to you as soon as possible!
Can I order a custom size or colour?
Each one of my pieces can be customised; whether it is size, colour or shape. The lead time on custom pieces is a minimum 8 weeks from order. Prices noted on the online store are for standard specifications, any changes may incur additional charges. Please contact us for a quotation.
Studio Onethirty has been selected to exhibit in a few independent design markets, and it is here that you are able to touch and feel my creations in the flesh. Keep a look out in the BUZZ section for updates on where i will be showing next.
All our products are ex our warehouse in Sydney. Delivery of small items such as cushions have a flat rate of $18.95 Aus wide for individual orders. Larger items are all priced dependent on quantity ordered and location of delivery. Please contact us for a quote.
We can organise a premium hand unload delivery for heavy furniture items, depending on site location and limitations.
If you are an international customer, please contact us for a quotation prior to purchase. At this stage we are unable to ship large items abroad.
Can I organise collection from you?
Our warehouse is located in Sydney, and collection can be organised if requested.
What does 'handmade variation' mean?
Each one of our products has been carefully hand crafted. As our products are individually hand made, each piece is unique and as a result has subtle variations from one piece to the next. There may be slight chips, hairline cracks, timber knots and uneven textures in our furniture pieces. These imperfections are part of the handmade character of each piece. We do our best to represent these characteristics in the images depicted on our site. If you have any questions we are happy to discuss in more detail.
Are there any special care instructions
Textiles- Protect from direct sunlight. Gentle machine wash for loose items. Iron on low heat. Do not bleach. Only use upholstery detergents or spot cleaners.
Powder coated surfaces- Our metal products are zinc-primed and powder-coated to promote the lifespan. They should ideally be used indoors or in covered outdoor areas, not to be left outside for an extended period of time. As with any powder coated finish, if the finish becomes damaged this may result in possible rusting to the area if left exposed outdoors.
What is your returns policy?
Our products are handcrafted, shipped with love and are to be handled with care. Be sure to check your item upon delivery, and any issues with delivery need to be addressed within 48 hours of receipt so we can do our best to resolve as quickly as possible.
Please see above regarding the handmade variations which occur in our products. The slight imperfections seen are not defects but are characteristics of hand crafted pieces and the natural materials used.
We do not refund or exchange for a change of mind. Our products are all made to order, so please feel free to ask as many questions as possible prior to purchasing; we are here to help!
If you have a problem with your purchase which is not due to handmade variation or normal wear and tear, please contact us so we can discuss.
Custom orders- Once drawings and details have been approved, a non-refundable 50% deposit is required to commence production. The balance is due on completion. Items that are made to order are non-returnable or refundable.
I love my item! Can I have another made exactly the same?
As our products are all handmade, there are slight variations between batches of fabrics, timbers, marble and concrete. We will do our best to ensure that any additional orders are made as close as possible to the original. Remember, you are purchasing a product that is truly one of a kind!
If you still have some unanswered questions, pop an email over to us at firstname.lastname@example.org and we will endeavor to get back to you at the earliest convenience.